Known Issues
I am keen that folk don’t get stuck or frustrated while this beds in, please do let us know if things are going wrong or hard to work out, as it gives us the opportunity to do something about it for you.
Unfortunately there have been one or two teething problems, those that directly affect members are shown below.
| Description | Status | Date |
|---|---|---|
|
Password reset not working – the reset password emails are not being received. PLEASE NOTE THAT YOU MUST USE THE USERNAME AS SHOWN IN THE EMAIL YOU WERE SENT ON 1ST SEPTEMBER. If you use your email, it won’t work, as this is not the username that Azolve set up when it migrated our data to their system. If you prefer to have username = your email: |
Resolved | 21/09/2019 |
|
Members cannot register for events and are presented with an error message which prevents them from buying a ticket. |
Resolved | 18/09/2019 |
|
An event was booked and paid for but it is not appearing the member’s calendar |
Resolved | 17/09/2019 |
|
Members have an Account Verification status of pending, because the automated account verification status was not being updated when the members clicked the verification link. |
Resolved | 17/09/2019 |
Having a problem – let us know
We cannot provide Helpdesk turnaround times, but we will do our best to reply without too much delay.
Apologies for the inconvenience.
Lorna Powell
