Membership Portal Reporting

Lacrosse Scotland Membership Portal

Having a problem with the new membership portal that is not included in the “Known Issues” or the FAQs? No need to get stuck, please fill out the form below so we can see if we can help, or escalate it to GoMembership/Azolve. Apologies for the inconvenience this may cause – please bear with us while everything settles in. 

Known Issues

Description Status Date

Password reset not working – the reset password emails are not being received.

PLEASE NOTE THAT YOU MUST USE THE USERNAME AS SHOWN IN THE EMAIL YOU WERE SENT ON 1ST SEPTEMBER. If you use your email, it won’t work, as this is not the username that Azolve set up when it migrated our data to their system.

If you prefer to have username = your email:
Once you reset your password for the first time and get logged into your account you can change the username to your email in your Profile. Once you have done this your username = your email, then future password resets will work when you use your email.

Resolved 21/09/2019

Members cannot register for events and are presented with an error message which prevents them from buying a ticket.

Resolved 18/09/2019

An event was booked and paid for but it is not appearing the member’s calendar

Resolved 17/09/2019

Members have an Account Verification status of pending, because the automated account verification status was not being updated when the members clicked the verification link.

Resolved 17/09/2019

Get in touch with us

Contact Us: Azolve
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