Azolve FAQs

Password reset not working – the reset password emails are not being received.

PLEASE NOTE THAT YOU MUST USE THE USERNAME AS SHOWN IN THE EMAIL YOU WERE SENT ON 1ST SEPTEMBER. If you use your email, it won’t work, as this is not the username that Azolve set up when it migrated our data to their system.

If you prefer to have username = your email:
Once you reset your password for the first time and get logged into your account you can change the username to your email in your Profile. Once you have done this your username = your email, then future password resets will work when you use your email.

Members cannot register for events and are presented with an error message which prevents them from buying a ticket.

An event was booked and paid for but it is not appearing the member’s calendar

Members have an Account Verification status of pending, because the automated account verification status was not being updated when the members clicked the verification link.